Question 1

I have found an item cheaper on another website, can you match it?

Accepted Answer

We aim to provide the best service possible and this includes being competitive on price, so if you see a cheaper price advertised from another online retailer let us know and we will do our best to match it.

Question 2

There is something missing from my order

Accepted Answer

We double check packed orders against packing lists, but we are still human! If you haven't received an email notification about any changes to your order and you're still missing an item, please contact us immediately with the following information: 
- Order Number or name the order was placed under
- Details of the missing Item(s) 
Our support team will look into the matter and will resolve the issue for you as quickly as possible.  All missing item claims must be made within 14 days of the delivery date of your order.

Question 3

You have sent me the wrong item

Accepted Answer

We pride ourselves on our attention to detail but in the unlikely event you have received an incorrect item, please contact us immediately with the following information: 
- Your order number or name the order was placed under
- Details of the item you did not receive
- Details of the item you received in it's place
- A photograph of the item you have received
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction. If an incorrect item has been sent, we will cover the postage cost to get the correct item to you and have the incorrect item returned to us.

Question 4

I have received a faulty item

Accepted Answer

In the unlikely event you have received a defective item, please contact us immediately with the following information: 
- Your order number or name the order was placed under
- Details of which item is damaged and a description of the damage
- A photograph clearly showing the damage to the item(s)
If you parcel has been delivered and is damaged upon delivery please keep photographic evidence of how the parcel arrived. All claims for parcels arriving damaged must be made within 14 working days of the delivery date.  Once we've received the above information, we will work quickly

Contact

Contact Details

FAQ

I have found an item cheaper on another website, can you match it?

There is something missing from my order

You have sent me the wrong item

I have received a faulty item