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We aim to provide the best service possible and this includes being competitive on price, so if you see a cheaper price advertised from another online retailer let us know and we will do our best to match it.

We double check packed orders against packing lists, but we are still human! If you haven't received an email notification about any changes to your order and you're still missing an item, please contact us immediately with the following information: - Order Number or name the order was placed under - Details of the missing Item(s) Our support team will look into the matter and will resolve the issue for you as quickly as possible. All missing item claims must be made within 14 days of the delivery date of your order.

We pride ourselves on our attention to detail but in the unlikely event you have received an incorrect item, please contact us immediately with the following information: - Your order number or name the order was placed under - Details of the item you did not receive - Details of the item you received in it's place - A photograph of the item you have received Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction. If an incorrect item has been sent, we will cover the postage cost to get the correct item to you and have the incorrect item returned to us.

In the unlikely event you have received a defective item, please contact us immediately with the following information: - Your order number or name the order was placed under - Details of which item is damaged and a description of the damage - A photograph clearly showing the damage to the item(s) If you parcel has been delivered and is damaged upon delivery please keep photographic evidence of how the parcel arrived. All claims for parcels arriving damaged must be made within 14 working days of the delivery date. Once we've received the above information, we will work quickly

We ship all our orders from our warehouse in New South Wales, Australia.

Yes, we can deliver to PO Box's and Parcel Lockers using Australia Post standard or express delivery service.

We know it can be a hassle to be at home exactly when your delivery is due so we have the option to select ‘Authority to Leave’ when checking out so your order can be left safely at your address without requiring a signature. Otherwise, all deliveries will require a signature from the receiver.

For information on our delivery times within Australia and Internationally please see our Shipping Policy here.

Once your order has been dispatched you will receive an email from us providing your tracking information and details of the courier used. All our orders are tracked and email updates will be sent throughout the delivery stages so you know exactly when to expect delivery.

Virtuoso Coffee uses two secure payment Gateways to process payments:PayPalA fast, safer way to pay online without sharing financial details. You can also pay with your credit card if you don’t have a PayPal account (accepts all major credit cards – Visa, MasterCard and American Express).Stipe Secure Card PaymentAccepts all major credit cards – Visa, MasterCard and American Express.

As an online retailer, our prices will occasionally change depending on demand, stock and upcoming sales without prior warning. This being the case, we are not able to refund the difference.

You can apply a promotion code or discount code once you have added the products you would like to your Cart and proceeded to the Checkout page. In the Checkout page you will be able to enter the code in the box provided under your order details and this will be applied to your order. Please note terms and conditions may apply to certain promotion/discount codes.

You can view our full returns and refund policy here.